Atlassian Services

Get more out of your Atlassian products

As an Atlassian Platinum Solution Partner, we bridge the gap between business and IT with best practices. We check your processes, spot problems early and keep your tools running well with expert support, so you focus on your business, not your IT infrastructure.

Atlassian Platinum
Jira Jira
Rovo Rovo
Confluence Confluence
Services

What we do with Atlassian

Ten practices, one Atlassian partner from migration to day-to-day operations.

Cloud & Data Center Migration

Unlock innovation, agility and productivity by moving from on-premise to Atlassian Cloud. Our Atlassian team guides you from choosing the best migration option to managing the whole process: readiness, implementation and system analysis. For teams with strict data security and compliance needs, we also migrate to Atlassian Data Center.

  • Atlassian Cloud
  • Data Center
  • Migration Assessment
  • Cloud Migration Specialization
See details

Atlassian Support

We keep your Atlassian environment running smoothly. Our team handles maintenance, issue resolution and performance optimization, with proactive monitoring and 24/7 expert assistance, so you get minimal downtime and reliable performance.

  • 24/7 Support
  • Proactive Monitoring
  • Performance
  • Best Practices
Atlassian Support

Reliable support means problems are found before your users notice them, and fixed by people who know your setup.

  • • Proactive maintenance and monitoring to resolve issues early
  • • Expert resolution of complex problems, adapted to your setup
  • • Performance optimization: bottlenecks found and fixed
  • • Best-practice guidance as the Atlassian ecosystem evolves
  • • Customizable plans, from full-scale support to specific issues
  • 24/7 Support
  • Proactive Monitoring
  • Performance
  • Best Practices

Atlassian Managed Service

We offer fully managed Atlassian tools, such as Jira, Jira Service Management, Confluence and Bitbucket, hosted in a private AWS-based cloud. You keep full control over data location, access and integrations, while we handle the infrastructure and management.

  • Managed Hosting
  • AWS
  • SLA
  • Marketplace Apps
Atlassian Managed Service

Atlassian tools are essential to how your teams work. We run them end to end on AWS, so your engineers focus on the business, not the infrastructure.

  • • Private hosting on AWS with full control over data location, access and integrations
  • • Support for all Atlassian products and third-party Marketplace apps
  • • Amazon EC2, RDS, S3 and IAM for compute, data and access control
  • • Monitoring with Amazon CloudWatch
  • • 99.5% uptime commitment and a 1-hour SLA for high-priority issues
  • Managed Hosting
  • AWS
  • SLA
  • Marketplace Apps

License Management

Our license specialists help you get the most value from every Atlassian license. We handle procurement, co-terming, optimization and managed renewals, and help you source licenses at the best possible price, with a detailed cost estimate and no additional fees.

  • License Optimization
  • Co-terming
  • Managed Renewals
  • Asset Management
License Management

Licensing gets complex as your Atlassian estate grows. We keep it under control, so your teams focus on business, not paperwork.

  • • License procurement and best-price sourcing
  • • Co-terming and optimization of your license setup
  • • Managed renewals with 90-day advance notices and early pricing alerts
  • • Management of licenses you have already purchased, without separate agreements
  • • Atlassian Asset Management for complex licensing estates
  • License Optimization
  • Co-terming
  • Managed Renewals
  • Asset Management

Consulting, Audit & Discovery

Unlock the full potential of your Atlassian tools with our certified administrators. We run thorough performance, security and health audits of your instances, lead interviews and technical audits, and give you a comprehensive report with recommendations for system and process improvements.

  • Atlassian Consulting
  • Instance Audit
  • Performance
  • Security
Consulting, Audit & Discovery

Before changing anything, we look at what you have: how it performs, how secure it is and how your teams use it.

  • • Atlassian consulting from certified administrators
  • • Performance, security and health audits of your instances
  • • Interviews and technical audits
  • • A comprehensive report with recommendations
  • • Optimization of your tools for seamless functionality and efficiency
  • Atlassian Consulting
  • Instance Audit
  • Performance
  • Security

Integrations

We connect your Atlassian tools with the platforms your business already uses, including Zendesk, HP QC/ALM, GitHub, ServiceNow, Azure DevOps, Salesforce, Teams, Slack, Telegram and many others.

  • Integrations
  • GitHub
  • ServiceNow
  • Salesforce
Integrations

Atlassian works best when it shares data with the rest of your stack, without manual copying between tools.

  • • Integrations with third-party platforms and software
  • • Support, ITSM and CRM tools such as Zendesk, ServiceNow and Salesforce
  • • Developer tools such as GitHub and Azure DevOps
  • • Messaging tools such as Teams, Slack and Telegram
  • • Plugin-vendor partnerships for complex use cases
  • Integrations
  • GitHub
  • ServiceNow
  • Salesforce

Agile & DevOps

Start a digital transformation with our experts, who implement Agile and DevOps practices using the Atlassian toolkit. With Jira Software for Agile boards, roadmaps and reports, and Atlassian Open DevOps built on Jira Software, Confluence and Bitbucket, we guide your organization to its business goals.

  • Jira Software
  • Open DevOps
  • Bitbucket
  • Agile
Agile & DevOps

Agile and DevOps only work when the tools match the way your teams deliver. We configure the toolchain around your process.

  • • Agile boards, roadmaps and out-of-the-box reports in Jira Software
  • • Atlassian Open DevOps toolchain built on Jira Software
  • • Integration of partner tools such as GitHub or GitLab
  • • Guidance for your teams at every step
  • Jira Software
  • Open DevOps
  • Bitbucket
  • Agile

ITSM

Revolutionize your service delivery with IT Service Management on Jira Service Management. Our experts configure and customize your processes in line with ITIL practices and use strategic automation to eliminate repetitive tasks and the human factor.

  • Jira Service Management
  • ITIL
  • Automation
  • Service Desk
ITSM

Jira Service Management aligns with ITIL best practices and scales with your organization, from IT operations to HR, legal and facilities.

  • • Request, incident and problem management
  • • Change enablement
  • • Configuration and knowledge management
  • • Automation of repetitive tasks and approvals
  • Jira Service Management
  • ITIL
  • Automation
  • Service Desk

Proof of Concept

Ensuring your software investment pays off is paramount. We help you select the right platform and products, then configure a test solution to verify that it solves a unique business problem in your organization, before you make critical decisions about implementation.

  • Proof of Concept
  • Product Selection
  • Test Solution
  • Atlassian Platform
Proof of Concept

A test solution built around your own use case answers more than any demo can.

  • • Selection of the right Atlassian platform and products
  • • A test solution configured for your business problem
  • • Verification of results before you commit
  • • Recommendations for full implementation
  • Proof of Concept
  • Product Selection
  • Test Solution
  • Atlassian Platform

Atlassian Training

Empower your teams by unlocking the full potential of Atlassian tools through our training programs. They give your teams the theory behind the tools' capabilities and teach them to use the tools intelligently and effectively.

  • Atlassian Training
  • Jira
  • Confluence
  • Team Enablement
Atlassian Training

Good tools only pay off when the people using them know how to get the most from them.

  • • Training on the capabilities of Atlassian tools
  • • Hands-on guidance on using them intelligently and effectively
  • • Programs for the teams that use Jira, Confluence and Jira Service Management every day
  • Atlassian Training
  • Jira
  • Confluence
  • Team Enablement
Products

Atlassian products we work with

Jira, Confluence and the rest of the Atlassian ecosystem, configured around how your teams work.

jira software

Jira Software

Plan, track and release software with agile boards, roadmaps and reports.

Jira Align

Jira Align

Connect business strategy with technology teams at enterprise scale.

JSM

Jira Service Management

High-velocity ITSM aligned with ITIL, for IT, HR, legal and facilities teams.

Confluence

Confluence

One place to organize work, create documents and keep team discussions.

Bitbucket

Bitbucket

Git repositories with pull requests and inline comments for teams.

jira product discovery

Jira Product Discovery

Organize and prioritize ideas and share product roadmaps, all in Jira.

rovo

Rovo

AI-powered search and answers across all your Atlassian tools.

atlassian compass

Compass

Unify your distributed software architecture and the teams behind it.

status page

Statuspage

Keep users informed during incidents and cut the flood of support emails.

Atlassian Guard

Atlassian Guard

Company-wide visibility and security policies across your Atlassian cloud.

trello

Trello

Visual boards that help teams organize projects in a flexible way.

Crowd

Crowd

Single sign-on and identity management, easy to administer.

Business benefits

What you gain with Triangu on Atlassian

Lower costs, a setup built around your processes and faster, smoother delivery.

Pay for what you actually use.

Cost optimization

License optimization, a detailed cost estimate and no additional fees, so your Atlassian investment delivers the best value.

Your tools, set up your way.

Tailored solution

Certified administrators configure and customize Atlassian around your processes and business needs, not the other way round.

Faster delivery, less repetitive work.

Agility and ITSM

ITIL-aligned ITSM and Agile practices on the Atlassian toolkit, with automation that removes repetitive tasks and manual steps.

Atlassian projects we delivered

Enterprise IT

Intelligent IT Support Automation for a 5,000-User Enterprise

rovo
Atlassian

A leading international IT services company required a fundamental upgrade to its internal IT support system. The existing setup relied on a large, manually intensive dispatcher team to handle classification, routing, and data validation for a massive user base. The client required a next-generation solution to minimize human intervention.

Triangu implemented an intelligent system utilizing Jira Service Management (JSM) and Rovo AI. Rovo agents now fully automate ticket classification, field validation, asset data extraction, and routing. This strategic implementation reduced the first-line dispatcher team to just a few specialists, resulting in over 90% of tickets being automatically routed with guaranteed data integrity.

Explore Solution
AI Automation Jira Service Management Rovo AI
Automated Ticket Classification
>90%
Supported Users
5,000+
Data Validation Integrity
100%
Banking

Building Full-Scale ITIL Business Processes and Support

amazon
Atlassian

An International Bank was constrained by an outdated HP Service Desk system. The goal was to migrate to the Atlassian ecosystem to unify and extend support services across the entire enterprise.

Triangu executed a deep migration, implementing a robust solution that included Jira Service Desk, Confluence, and Insight Asset Management (CMDB). We configured ITIL-aligned processes for Request, Incident, Change, Knowledge, and Configuration Management across the organization. This intervention immediately scaled the service coverage scope, establishing a modern, compliant, and centralized service management foundation.

Explore Solution
Enterprise ITSM ITIL Compliance Insight Asset Management Financial Services
Support Coverage Scope Increase
4x
Core ITIL Processes Implemented
5/5
Financial Services

Automating Enterprise PMO and Portfolio Management

Atlassian

A major regulatory financial institution's Project Management Office (PMO) struggled with manual oversight and fragmented operations. Critical functions lacked automation: portfolio management, risk tracking and budgeting were hindered by manual work.

Triangu implemented a comprehensive PMO solution using Jira, Confluence and Crowd Server. The platform automated routine PMO processes and critical functions like resource planning and risk management. Enhanced with managed project portfolios and customized workflows, the system reduced manual overhead and ensured standardized governance, enhancing transparency and control across all project initiatives.

Read full case study →
PMO Automation Risk Management Portfolio Management Government Financial Services
PMO Process Automation
Routine Tasks Eliminated
Standardization & Governance
100% Unified Reporting
How we work

From planning to day-to-day operations

  1. Plan

    Audit of your instances, apps and integrations, then a target setup and rollback plans.

  2. Implement

    Migration, configuration and integrations by certified experts, with hypercare.

  3. Operate

    Support, managed hosting and license management for day-to-day work.

  4. Optimize & Train

    Automations tuned, costs benchmarked and your teams trained on the new setup.

 

Certified by Atlassian Chosen by Enterprises

Atlassian Partner Program Platinum (Global Level) with Cloud Migration Specialization — certified expertise in enterprise cloud transformation, DevSecOps automation, and mission-critical migrations.

Software Development Specialization
Cloud Migration Specialization
Service Management Specialization
warsaw dynamics
appfire
tempo
adaptavist
xopero
gitprotect
MOY
herocoders
devsamurai
11+

Years of enterprise cloud and DevOps experience

250+

Enterprises migrated across 12+ countries

80+

Infrastructures migrated and optimized

50+

Atlassian accreditations in our team

FAQ

Frequently asked questions

What teams usually ask before bringing us in on Atlassian.

Can you host and manage our Atlassian tools for us?

Yes. We offer fully managed Atlassian tools hosted in a private AWS-based cloud. You keep full control over data location, access and integrations, while we handle the infrastructure and management, with a 99.5% uptime commitment and a 1-hour SLA for high-priority issues.

Can you manage the Atlassian licenses we have already bought?

Yes, and without separate agreements. We handle co-terming, optimization and managed renewals for licenses you already hold, send renewal notices 90 days ahead and warn you early about pricing changes. For complex licensing estates we also provide Atlassian Asset Management.

We run Data Center. How long can we wait before moving to Cloud?

Atlassian Data Center reaches end of life on March 28, 2029, licences are being discontinued, costs are rising and migration support is shrinking. Every quarter you wait, the environment grows more complex and the migration more expensive. A free assessment of your instances, apps and integrations shows how long your migration will really take.

Do you migrate to Atlassian Cloud only, or to Data Center as well?

Both. Atlassian Cloud is the right move for most teams that want innovation, agility and productivity without maintaining servers. For teams with stringent data security and compliance needs, we also migrate to Atlassian Data Center. Where a full move to Cloud is not possible, we design a hybrid approach.

Can we buy Triangu's Atlassian services through AWS Marketplace?

Yes. Our Atlassian services, such as license management, support, managed hosting and cloud migration, are listed in AWS Marketplace as professional services sold by Triangu. You can buy them through a private offer on your existing AWS agreement.

Where do we start?

With an assessment. For a migration, we audit your instances, apps and integrations first, so there are no surprises mid-migration. For everything else, book a free strategy session: 30 minutes with our Atlassian team, no commitment. We reply within one business day.

Is your Atlassian setup costing you more than it should?

Tell us which Atlassian tools you run and what worries you most: licenses, support, migration or integrations. We reply within one business day.

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