Our latest projects

BUSINESS SERVICES
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Atlassian stack integration for process management

“Due to Triangu’s professionalism the project was implemented in the very short terms. They recommended the optimum way to build workflows and conducted training to our team, what ensured smooth system adoption.”
Y. H. Snihirov,
Director of UNIT.Service
Initial situation

UNIT.Service is a part of UNIT.City that ensures residents comfort and well-being. With the growth of the community it faced increasing number of requests of different types. Manual processing became more and more complicated and uncontrollable.

Business needs
  • Convenient and simple way of sending request for the residents
  • Quick and timely requests processing
  • Minimization of requests on repetitive issues
  • Requests analytics
Solution
  • Jira Service Management (formerly known as Jira Service Desk) implementation for requests processing
  • Jira Core - for control and tracking
  • Workflows tuning according to the internal business procedures
  • Documents workflow and knowledge base creation by integrating Confluence
Outcome
  • All requests are processed and tracked within singe system
  • Multi-tiered support structure implemented
  • Requests flow visibility and timely processing
  • SLA implemented
Freight audit
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Jira Service Management (formerly known as Jira Service Desk) implementation

“Thanks to Triangu’s expertise we managed to create perfect infrastructure that supports efficient business flows the way that we deliver our final product to the Client on time and with required quality.”
Alexandra Suslich,
Director at ControlPay
Initial situation

ControlPay faced challenges in combining ticketing system and Jira Service Management (formerly known as Jira Service Desk). There was a need to find perfect combination that could lead to process flows optimization, information consistency and logical team coordination per business process.

Business needs
  • Gain customized and properly functioning ticketing system with integrated Jira Service Management (formerly known as Jira Service Desk)
  • Optimization of business processes for better orientation on Client need
Solution
  • Jira migration and upgrade
  • Jira Service Management (formerly known as Jira Service Desk) customization according to the established processes
  • Redesign of workflows
  • Workflows automation with additional Jira plugins
Outcome
  • Disposal of manual tickets distribution
  • Improved and re-established business processes
  • Requests flow visibility and quick processing
  • Routine task automation minimized time for ticket processing
Tech Stack
    TELECOMMUNICATIONS
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    Mobile financial solution integration

    “I would like to thank Triangu for the excellent work that has been proven by 3+ years of the mutually beneficial collaboration! We would like to admit Triangu’s deep understanding of telecom industry and high-level technical expertise applying DevOps practice.”
    Nicolas Jallad,
    Head of Delivery, Mobile Operators BU at Idemia
    Initial situation

    Idemia got a contract with TOP-5 MNO group and needed a fast Mobile Financial Services product launch within different Telco providers. It required a specific set of skills to integrate with existing BSS/OSS infrastructure and deep business domain expertise to support end customers with Product customization to align with local regulations.

    Business needs
    • Fast project delivery to meet time-to-market product launch
    • Customization of core product according to end-Customers requirements
    • Multiple integration points required team of specific resources with domain expertise able to work at Customer’s premises
    Solution
    • Set up a strong local team using past domain expertise
    • Adapted generic IT infrastructure design to meet Customer platform requirements
    • Infrastructure deployment & Solution rollout incl setup, E2E QA validation and handover to support
    • Prod Rack on site deployment and Disaster Recovery SetUp
    Outcome
    • Fast team onboarding to support initial requirements shaping
    • Covered full-cycle of project management ensuring productive relationship with end customers
    • A complex project has been delivered through all the phases in a cost efficient way and successfully transferred to the support team
    EDUCATION
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    AWS cloud infrastructure built from scratch

    “We managed to solve our major pain points due to Triangu’s involvement: CI/CD automation and microservices architecture implementation.”
    Volodymyr Bryskin,
    CEO at CourseYard
    Initial situation

    CourseYard was working on application development and came to us with the need for DevOps process and microservices architecture implementation from scratch. They required placing the application in the cloud to ensure stability, scalability and security.

    Business needs
    • Ensure quality and speed up application releases
    • Provide system stability and failover for the application
    • Infrastructure cost optimization
    Solution
    • CI\CD implementation
    • Infrastructure as a code
    • Distributed multi-cloud solution
    Outcome
    • The infrastructure provided required deployment frequency
    • Development processes, supported by CI/CD toolchain, lead to efficient and stable delivery of functionality to end-users
    • The solution is ready for scaling and deployment in different locations
    Manufacturing
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    Migration to Jira ITSM for Ukrainian Manufacturer

    “Due to Triangu's expertise, we managed to solve informational discrepancy and internal processes interruptions. SLAs and ITIL standards improved work efficiency.”
    Vyacheslav Shevchuk,
    CIO at Astarta-Kyiv
    Initial situation

    Astarta-Kyiv was growing dynamically and current ticketing system stopped fulfilling requirements of quick and timely requests processing. Independent knowledge bases caused informational discrepancy and internal processes interruptions.

    Business needs
    • Control of tasks fulfillment timings and quality (SLA)
    • Standardizing company processes according to ITIL
    • Streamline support response
    • Create self-service culture with easy access to knowledge
    Solution
    • Jira family implementation and configuration
    • Workflows tuning according to ITIL
    • Processes automatization with Automation for Jira
    Outcome
    • Multi-tiered support structure implemented
    • Adopted workflows per ITIL standards
    • Requests flow visibility and timely processing
    • Routine task automation minimized time for ticket processing
    HEALTHCARE
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    Optimization of CI processes and introduction of DR solution

    “Due to Triangu’s expertise and excellent execution on different projects, we have managed to get our main goal — significantly improve application delivery process.”
    Alex Lazarchuk,
    Head of Engineering at REMIT
    Initial situation

    During projects execution Remit team required high standards for solution delivery. They started partnership with Triangu as a DevOps professionals for optimizing existing and building new delivery processes in AWS cloud to achieve stability and scalability.

    Business needs
    • Automated CI / CD processes
    • System availability during upgrade process
    • Overall delivery process optimization and monitoring
    • Infrastructure monitoring
    Solution
    • CI / CD pipelines implementation
    • Infrastructure monitoring implementation
    • CD delivery optimization using Triangu Best Practices experience
    Outcome
    • CD delivery optimization using Triangu Best Practices experience
    • Infrastructure and delivery pipeline monitoring improved development process visibility
    TELECOMMUNICATIONS
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    Big Data Lab program

    “Our team has been impressed by fast project onboarding and infrastructure delivery from Triangu side. We appreciate their passion supporting our teams during Big Data Lab project.”
    Vladimir Rybalko,
    Head of CRM and Digital communications at Vodafone
    Initial situation

    Via our partners devchallenge.it we’ve got a request from Vodafone to support Big Data Lab program with cloud infrastructure and consulting services. The main challenge was to rapidly kickoff the project. Timing was very tough and the program required trainings for the participants and their support 24/7 during the weekend.

    Business needs
    • Fast ramp up with infrastructure for 30+ data science teams
    • DevOps support and training during hackathon and acceleration program
    • Software architecture consultancy for AI/ML/Data mining solutions
    Solution
    • Public training session on AWS usage for participants
    • Hackathon event non-stop support for 36 hours
    • Teams consulting on further product development and secured data management during acceleration program
    Outcome
    • Conducted training session for 300+ participants
    • Stable infrastructure for 37 teams during hackathon
    • 15 teams on acceleration program supported
    • Assistant to one of the finalists in launching the product
    Engineering with perfection

    consult@triangu.com

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