The Data Center Era Is Ending

A leading international IT services company required a fundamental upgrade to its internal IT support system. The existing setup relied on a large, manually intensive dispatcher team to handle classification, routing, and data validation for a massive user base. The client required a next-generation solution to minimize human intervention.

Triangu implemented an intelligent system utilizing Jira Service Management (JSM) and Rovo AI. Rovo agents now fully automate ticket classification, field validation, asset data extraction, and routing. This strategic implementation reduced the first-line dispatcher team to just a few specialists, resulting in over 90% of tickets being automatically routed with guaranteed data integrity.

A major retail chain and high-traffic online store faced significantly inflated AWS bills due to inefficient infrastructure and lack of long-term cost strategies.

Triangu intervened with a comprehensive FinOps project and AWS Well-Architected Review, implementing Savings Plans, optimizing traffic routing, and resizing resources. This strategic intervention immediately reduced monthly AWS costs, established predictable cloud spending, and created a sustainable foundation for future growth.

An International Bank was constrained by an outdated HP Service Desk system. The goal was to migrate to the Atlassian ecosystem to unify and extend support services across the entire enterprise.

Triangu executed a deep migration, implementing a robust solution that included Jira Service Desk, Confluence, and Insight Asset Management (CMDB). We configured ITIL-aligned processes for Request, Incident, Change, Knowledge, and Configuration Management across the organization. This intervention immediately scaled the service coverage scope, establishing a modern, compliant, and centralized service management foundation.

A rapidly growing non-profit in the social technology space required the urgent construction of a new, highly-scalable cloud infrastructure. They needed to deploy their in-progress applications and support major future growth that included a digital food bank project.

Triangu built a comprehensive AWS platform, deploying Amazon EKS with optimized Helm charts, robust CI/CD pipelines (GitFlow), and setting up high-availability databases. The project focused heavily on security, implementing AWS Security Hub and strict IAM policies, and on cost control by setting up AWS FinOps tools and autoscaling. The result is a robust, secure, and cost-efficient cloud environment that fully supports the organization’s mission and allows for immediate, large-scale growth.

A major regulatory financial institution's Project Management Office (PMO) struggled with manual oversight and fragmented operations. Critical functions lacked automation: portfolio management, risk tracking, and budgeting were hindered by obscured human interaction.

Triangu implemented a comprehensive PMO solution using Jira, Confluence, and Crowd Server. The platform automated routine PMO processes and critical functions like resource planning and risk management. Enhanced with managed Project Portfolios and customized workflows, the system successfully reduced manual overhead and ensured standardized governance, enhancing transparency and control across all project initiatives.

A leading international IT services company required a fundamental upgrade to its internal IT support system. The existing setup relied on a large, manually intensive dispatcher team to handle classification, routing, and data validation for a massive user base. The client required a next-generation solution to minimize human intervention.

Triangu implemented an intelligent system utilizing Jira Service Management (JSM) and Rovo AI. Rovo agents now fully automate ticket classification, field validation, asset data extraction, and routing. This strategic implementation reduced the first-line dispatcher team to just a few specialists, resulting in over 90% of tickets being automatically routed with guaranteed data integrity.